If you use Slack Connect for customer support you can assign messages to members of your team, label them with a status (e.g., in progress, blocked, and done), and talk to your team about an issue with comments.
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🖇 Link Slack and Linear
Dispatch Links
Collaboration & Teamwork
Dispatch 🖇 Links makes it much easier to use Slack and Linear together – by linking a Slack thread directly to a Linear issue.
Internal Comments
Collaboration & Teamwork
Comments
Use internal team comments to minimize context-switching while working in shared channels with other workspaces.
Snippets
Examples
Collaboration & Teamwork
Labels
This is an example of how you can use snippets
Discussion queue
Examples
Collaboration & Teamwork
Labels
Add a label like discussion-queue to messages that you want to remember to discuss with your team at your next meeting.
Assignment [W]
Assignment
Collaboration & Teamwork
Assign threads to teammates to create clear accountability and stop messages from slipping through the cracks.
Labels [⌘L]
Labels
Collaboration & Teamwork
Tame the chaos of Slack and categorize messages with labels.
Labels, Assignment, and Comments
Labels
Assignment
Comments
Overview
Collaboration & Teamwork
Add labels, assignments, and comments to any item in your inbox.