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How can I group all open inbox items by channel?

  • Focus & Selection
    Inbox Items
    FAQ

Here are a few tips to help you manage your inbox.

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1. Group messages by channel so that you can easily select all open messages in a DM and bulk action on them

2. Select All, Bulk Action [⌘A] on all open messsages in a channel

Press [⌘A] to select all open messages in the currently selected channel. From there you can bulk action - mark all Done, Snooze all, etc.

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3. ▾ Expand and ▸ Collapse channel groups‍

[T] or [→] and [←]

Expand / collapse a single item group

[Shift + T]

Expand / collapse all item groups


4. Open Channel settings → check "Treat messages in this channel as one item in your inbox".

If you like this setting, let us know, and we can toggle it on for all of your DMs and channels.


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Efficiently select multiple items at once

Single panel view

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Navigation
Basics

Triage your inbox faster by showing only one panel at a time: the Dispatch inbox or Slack.

How can I open the Slack sidebar?

FAQ

Click on the sidebar button at the very top of the Dispatch Title bar to toggle it open/closed. Or press [⌘⇧D].

How can I change which inbox a message goes to?

FAQ
Inboxes
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Rules

Every channel has a “Default Inbox” where messages from that channel will go.

If I’m @mentioned in a Muted channel, will I see it?

FAQ
Rules
Notifications

Yes, you have a Rule that moves any thread you're mentioned in to the Important Inbox.

If I have multiple open messages in a channel, can I take action on one at a time?

FAQ

Yes, click on a group to expand it and see each individual thread. From there you can take action on one thread at a time.

Can I switch focus between the Inbox and Slack?

FAQ
Keyboard Shortcuts
Focus & Selection

Press Escape [Esc] to focus the Inbox and Return [⏎] to focus Slack.

Is there a hotkey to clear out all open threads in an inbox?

FAQ

Hotkey to clear out all open threads in an inbox.

Is there a hotkey to switch between inboxes? i.e. Important vs Other

FAQ
Keyboard Shortcuts
Navigation

These are the hotkeys to switch between inboxes.

Do I still use Slack on mobile / on my phone?

FAQ

When you’re on your phone, use Slack like the "mobile companion app" to Dispatch on the desktop.‍

▾ Expand and ▸ Collapse

Basics
Navigation
Inbox Items

Click or press [T] to expand and collapse a group of messages in the same channel.

Can I get a thread that I've marked done back in my inbox?

FAQ

getting a thread that's marked done back to your inbox

Can I get notified of replies to a thread?

FAQ

Want to see future replies to a thread that you’ve marked done? We call this “following” a thread.

What are Rules?

Rules
FAQ

Rules are IF/THEN statements that you can use to automate your inbox triage.

Is there a way to add a message to an inbox manually?

FAQ
Inbox Items

Move an message to a different inbox or move a ✔️Done message back to your Dispatch inbox.